CSSBuy QC Guide

Inspect in three passes

First confirm identity: item, variant, color, quantity and size. Second inspect visible condition: damage, stains, hardware, missing parts and packaging. Third compare specifications: measurements, placement, shape and features that matter to you.

Request targeted evidence

Do not ask for “more photos” without a purpose. Describe the location, angle and measurement method so the result can change your decision.

• Check each item soon after warehouse arrival.
• Do not confuse warehouse storage with the seller’s return window.
• Choose packaging services according to the product’s failure risk.

Make the ship-or-return decision while evidence is fresh

Save the listing, order variation and warehouse images together. If something is wrong, describe the visible mismatch precisely and use the order note before consolidating the item. Once a product enters an international parcel, an ordinary seller return is generally no longer the practical remedy.

For self-purchased goods, connect the QC record to the warehouse transfer workflow. For a delayed warehouse or parcel status, use the tracking diagnostic guide rather than mixing logistics questions into a QC request.